Introduction

This Quality Assurance document is a comprehensive guide for Site Safety Group Ltd, ensuring adherence to the highest standards in delivering and assessing Highfield qualifications. It outlines the key elements that each Centre's Quality Assurance Strategy should encompass as a minimum requirement. This document is committed to continuous improvement, clear communication, and upholding the standards of awarding organisations.

Section One: General Quality Assurance Strategy

1. Commitment to Continuous Improvement

Site Safety Group is dedicated to an ongoing improvement process in all aspects of our operations. This commitment is integral to our ethos, ensuring that we meet and exceed the standards set for educational excellence and safety training.

2. Responsibilities of Centre Personnel

The responsibilities of each member of the Centre's personnel are clearly defined and communicated. This includes roles in administration, instruction, assessment, and quality assurance, ensuring a cohesive and efficient approach to delivering Highfield qualifications.

3. Governance Alignment

The governance described in this policy is tailored to reflect the specific nature and requirements of our Centre. It aligns with our operational structure and the expectations of the Highfield awarding body.

4. Adherence to Awarding Organisation Requirements

Our Centre commits to fulfilling all requirements set forth by awarding organisations. This includes adherence to specifications in qualification documents and guidelines provided by relevant Sector Skills Councils/Bodies.

5. Communication Methods

Effective communication within the Centre is critical. Changes to procedures and important updates are disseminated through a structured communication plan. This ensures understanding and compliance across all levels of the Centre.

6. Quality Assurance Activities

To maintain high standards, the Centre engages in various quality assurance activities. These include regular meetings, observations, and self-assessment exercises to monitor and enhance our service delivery.

Section Two: Portfolio-Based/Internal Assessment Specifics

1. Role and Responsibilities of the Internal Quality Assurer (IQA)

The IQA plays a pivotal role in ensuring the quality and consistency of assessments within the Centre. Their responsibilities include overseeing the assessment process, ensuring fairness, and maintaining standards aligned with Highfield qualifications.

2. Support for Learners with Special Considerations

The IQA outlines strategies to support learners requiring special considerations or reasonable adjustments, ensuring equitable access to qualifications and assessments.

3. Quality Assurance of Assessment and Delivery

The IQA ensures the quality and consistency of both assessment and delivery within the Centre. This involves overseeing the assessment activities and delivery models, ensuring they align with the planned curriculum and standards.

4. IQA Sampling Strategy

A robust IQA Sampling Strategy is in place, focusing on the risk rating of assessors versus qualifications. This strategy guides the selection process for assessment, assessors, and tutors.

5. IQA Monitoring Activities

The Centre conducts additional IQA monitoring activities beyond the Sampling Strategy. These activities are designed to provide an overarching view of the quality and efficacy of our programs.

6. Standardisation of Assessment Practice

The IQA regularly conducts standardisation exercises to ensure uniformity and fairness in assessment practices across the Centre.

7. Support and Development of the Assessment Team

The IQA is committed to the ongoing professional development of the assessment team. This includes maintaining their CPD and best practices to uphold the quality of delivery.

8. Management of Quality Outside Sampling and Standardisation

The IQA manages the quality of assessment and delivery beyond sampling and standardisation activities. This includes planning programs, hosting external visits, and reviewing documentation and procedures.