1. Introduction

Site Safety Group Limited is committed to excellence and integrity in all aspects of our operations, offering premier safety training and consultancy services. This Malpractice and Maladministration Policy is designed to uphold our high standards of conduct and service, ensuring all activities are conducted ethically, transparently, and in full compliance with relevant laws and regulations.

2. Purpose

The purpose of this policy is to:

• Define malpractice and maladministration and their implications for our services.

• Outline responsibilities for preventing, reporting, and managing such incidents.

• Ensure a consistent and fair approach to investigations and resolutions.

• Maintain the trust and confidence of our clients, partners, and the public.

3. Scope

This policy applies to all employees, contractors, and partners of Site Safety Group Limited involved in delivering and managing our services.

4. Definitions

• Malpractice refers to any deliberate action, neglect, or failure to act by a company staff member or representative that compromises the integrity, transparency, or fairness of the certification process or violates the standards of conduct expected by Site Safety Group Limited and its stakeholders.

• Maladministration involves any improper, unethical, or negligent management actions or processes that lead to non-compliance with policies or regulations, potentially damaging the integrity and credibility of Site Safety Group Limited's operations and services.

5. Policy Statements

• Zero Tolerance: We have a zero-tolerance stance on both malpractice and maladministration. We are committed to identifying, investigating, and addressing any such incidents promptly and effectively.

• Responsibility and Reporting: All members of our organisation are responsible for maintaining ethical standards and are encouraged to report any suspicions or evidence of malpractice or maladministration without fear of retaliation.

• Investigation Process: Reports will trigger a confidential, impartial investigation to determine the facts and implement appropriate corrective actions.

• Corrective Actions: Actions may include disciplinary measures, additional training, process improvements, or other steps necessary to rectify the situation and prevent recurrence.

• Transparency and Accountability: We are committed to handling reports with transparency and accountability, ensuring findings are acted upon appropriately while maintaining confidentiality.

6. Reporting Procedures

• Individuals should report suspected malpractice or maladministration through the designated channels, which may include direct communication with supervisors, a dedicated email address, or an anonymous reporting system.

• Reports should be detailed, including specific information and evidence whenever possible, to facilitate a thorough investigation.

7. Investigation and Resolution

• Investigations will be conducted by qualified personnel, ensuring fairness and impartiality.

• The identity of those reporting incidents will be protected to ensure their safety and encourage reporting.

• Findings will be documented, and resolutions will be enacted based on the outcomes, with feedback provided to relevant parties.

8. Review and Monitoring

• This policy will be regularly reviewed and updated as necessary to ensure its continued relevance and effectiveness.

• Regular audits and checks will be conducted to monitor compliance and identify areas for improvement.

9. Approval and Implementation

This Malpractice and Maladministration Policy has been approved by the senior management of Site Safety Group Limited and is effective immediately. All employees, contractors, and partners must adhere to its terms and familiarise themselves with its provisions.